Refund policy
Return & Refund Period
We accept returns and refunds within 7 days of delivery, calculated from the date your order is marked as delivered by the carrier.
Return Conditions
To be eligible for a return, all of the following conditions must be met:
- Items must be unused, unworn, and undamaged
- Items must be returned in their original packaging, including all accessories and labels
- Returned items must be in resalable condition and must not affect secondary sales
Customers are responsible for return shipping costs, unless the item received is defective, damaged upon arrival, or incorrectly shipped.
Refund Process
- Once your return is received, our team will inspect the item to ensure it meets the return conditions.
- If approved, the refund will be processed within 5 business days.
- Refunds will be issued to the original payment method used at checkout.
Please note that original shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been used, damaged, or altered
- Items missing original packaging or components
- Customized, personalized, or final sale items
How to Start a Return
To request a return, please contact our customer support team with the following information:
- Order number
- Product name
- Reason for return
Once your request is approved, we will provide you with return instructions and the return address.
Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us:
Address
720 Ramona Ave, Ste 204, Corona, CA 92879-2147, United States
Phone
+1 (626) 988-7801